At Binjewels, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely pleased with your artificial jewelry purchase, we offer a straightforward return policy to make your experience as hassle-free as possible.

Eligibility for Returns:

1. Condition: Items must be in their original condition, unworn, undamaged, and with all original tags attached.
2. Timeframe: Returns must be initiated within 3 working days from the date of delivery.
3. Proof of Purchase: A valid proof of purchase, such as the original receipt or order confirmation, is required for all returns.

Exclusions:

1. Customized or personalized items cannot be returned unless they arrive damaged or defective.
2. Earrings are not eligible for return due to hygiene reasons unless they are received damaged or defective or different as picture.

Return Process:

1. Initiating a Return: To initiate a return, please contact our customer service team at contact@binjewels.com Or Phone # 03478742922. Provide your order number and details of the item(s) you wish to return.
2. Return Authorization: Once your return request is approved, we will notify you along with instructions on how to proceed with the return.
3. Packaging: Please ensure that the item(s) are securely packaged to prevent any damage during transit. Include all original packaging, tags, and accessories.
4. Shipping: You are responsible for the shipping costs associated with the return unless the item received is damaged or defective.

Refund Process:

1. Inspection: Upon receiving the returned item(s), our team will inspect them to ensure they meet the return eligibility criteria.
2. Refund: If the return is approved, we will initiate a refund to your original method of payment within 10 to 12 business days. Please note that it may take some time for the refund to be processed by your bank or credit card company.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately upon receipt. Provide detailed information and, if possible, include photographs of the damage. We will arrange for a replacement or refund as per your preference.

Contact Us:

If you have any questions or concerns regarding our return policy or need assistance with a return, please don’t hesitate to contact our customer service team at contact@binjewels.com Or Phone # 03478742922. We are here to help you with any queries you may have.

Binjewels reserves the right to amend this return policy at any time without prior notice.